Post by account_disabled on Mar 5, 2024 3:41:42 GMT -3
By digital devices are: payment for supermarket purchases; atm in bank branches; payment machines in parking lots; self-service totems in cinemas; petrol stations; soda and candy machines and many others. Surely, you have already used some (or all) of these devices mentioned above. This is a reality so embedded in our daily lives that we often forget how some activities were carried out before the popularization of self checkout. In fact, we are proven supporters of this Country Email List concept. A survey carried out by apas, on consumer behavior, showed that “ 39% of interviewed consumers claim to have a preference for self-service ”, when compared to other purchasing facilities. Therefore, in addition to the perceived advantages for companies in terms of economy and practicality, there are also great benefits for customers. What are the advantages for customers? Self service firstly, it is important to highlight that the practicalities of self-service are not just related to machines and making payments. This idea of self-checkout is also inserted in different contexts and service activities , such as: clarifying doubts, searching for information about products, services and the establishment itself, technical support, sac , etc. How important is a well-structured sac for a company? Understand sac, sac 2.0 and sac 3.0 therefore, the advantages perceived in this type of operation are enormous.
Below are some of them: agility in service the customer can resolve their doubts, pending issues, purchases and obtain information alone . Therefore, there is a high probability that this activity will be completed more quickly and in an agile manner. Autonomy for the customer the customer can choose the best way to solve their problem. With self-service, it is possible to offer different paths to the desired objectives and the consumer can do so in the way that is most appropriate for them. Increased customer satisfaction the customer's service experience directly reflects on customer satisfaction . Therefore, the faster, easier and more agile the service is, the more satisfied your customer will be. Therefore, all the advantages mentioned above reflect on the good shopping experience as a whole. What are the benefits of chatbots for self-service? As mentioned above, this autonomous service can be carried out through various devices: totems, atms and various machines . However, there is a resource that can intermediate this self-service in a simple, automated and efficient way : chatbots . Chatbots are conversational robots . They perform the service role with excellence and also do it in a personalized way . Because they do so through a chat conversation, which can take place on messaging apps, websites and other digital platforms accessed by a smartphone.
Chatbots can be developed to integrate with conversational applications, such as: whatsapp , facebook messenger , telegram and even the company's own website. Therefore, using this tool, there is no need for a different device other than the smartphone itself. This makes this service much more democratic and easier. In this sense, a chatbot can satisfactorily assist in this process. Note some of the practical advantages that a chatbot can add to self-service: cost reduction ; greater autonomy for the customer; greater customer satisfaction; relief for the team of attendants; instant service and much more. Intelligent contact presents advantages for customers who feel more autonomous and can clarify their doubts and solve problems alone, but also for companies that can reduce service costs, optimizing this activity and making their professionals' time better. Taken advantage of. When does hybrid care become necessary? And speaking of service professionals, there is a very important concept that needs to be commented on: hybrid service . When we talk about something that is hybrid, we are always referring to something that is made up of two or more elements, but that work together. In this case, hybrid service is one that combines the practicality and speed of a chatbot associated with the peculiar skills of the human being that a robot cannot reproduce.